Built inside an agency, for agency owners

ScaleVirtual is a human operations team that uses AI to handle repetitive work. We help marketing and creative agencies in the US and Australia run their back office through one human point of contact.

Why we built ScaleVirtual

We built ScaleVirtual inside our own agency: a dedicated team, AI on the repetitive work, and one point of contact who owned outcomes. The problem was the admin around the work—inboxes, coordination, client updates and follow-ups that kept bringing everything back to the founder.

That experience shaped the service we now offer other agencies. We take responsibility for the operational work you agree to hand over, document the process, and keep you informed so you can focus on the decisions that need you.

One human point of contact

Your point of contact connects the agreed tasks, team coordination and reporting. We work inside your existing tools, or help establish an appropriate stack when needed, so the day-to-day work stays visible to your agency.

Explore our inbox and calendar support, project coordination, client communications, and workflow automation and SOPs.

How people and AI work together

AI helps with repetitive drafting, summarising, categorising and routing. A human remains responsible for the operational work and the exceptions that need judgement. ScaleVirtual is an operations service, rather than an AI agent subscription.

Your agency keeps the relationship and decisions

You retain ownership of your client relationships, accounts and data. We agree the work, communication permissions and escalation rules before starting. Your agency stays responsible for final decisions, strategy and its own obligations to clients.

Our terms explain confidentiality, access and ownership of deliverables. Our privacy policy explains how information is handled.

Coverage that fits the agreed workload

ScaleVirtual serves agencies in the US and Australia. Coverage is agreed for each agency and can extend up to 24/7; confirm your working hours and communication needs during the discovery call.

Operations support starts at US$1,299 per month. Team size, workload and agreed coverage determine the final price; the starting price is not a promise of unlimited work or 24/7 coverage for every engagement.

Try the work before continuing

Every engagement starts with a 3-day free trial after the scope is agreed. No payment or payment details are required to start, and you only begin a paid engagement if you choose to continue.

Paid engagements are billed monthly in advance at the agreed scope. There is no long-term lock-in; cancellation takes effect at the end of the current billing month. Read the cancellation and refund policy for the details.

For a short introduction, watch the ScaleVirtual overview. For practical approaches to common agency tasks, explore the operations guides.