Cancellation & Refunds
This policy explains how our free trial, billing, cancellations, and refunds work. It forms part of our Terms of Service. Our approach is simple: you try the work first, and you only pay once you are happy to continue.
1. The 3-day free trial
Every engagement begins with a 3-day free trial. During the trial we do real work for your agency so you can judge the quality and fit for yourself. We do not collect any payment or payment details to start the trial, and you are under no obligation to continue. If you decide not to proceed, you owe us nothing and the engagement simply ends.
2. When we collect payment
We only collect payment once you are satisfied with our work and choose to continue. There is no upfront charge and no card required to start. When you decide to proceed, the paid engagement begins and monthly billing applies.
3. Monthly billing
Paid engagements are billed monthly in advance at the plan and scope agreed with you. There are no long-term contracts and no lock-ins. Each month you pay for is a month you have chosen to continue into.
4. Cancellation
You can cancel at any time, effective at the end of your current billing month, by contacting us at the details below. After cancellation we complete any work already paid for, hand back your materials in a reasonable format, and stop accessing your systems. You will not be billed for any month after the one in which you cancel.
5. Refunds
Because every engagement starts with a free trial and is billed monthly in advance, you only ever pay for a month you have already chosen to continue into, so refunds are rarely needed. If something goes wrong on our side, contact us and we will put it right in good faith, which may include additional work to correct an issue or, at our discretion, a fair credit or refund for the affected period.
6. Payments
We accept the payment methods we make available to you, which may include bank transfer, PayPal, or cryptocurrency. Fees are exclusive of any taxes, which are your responsibility where they apply.
7. How to request a cancellation or refund
Email hello@scalevirtual.co or message us on WhatsApp at +91 70129 37995. Please include your agency name so we can find your account quickly. We will confirm your request and the effective date.
This page is provided for information and forms part of our Terms of Service. It is not legal advice.