Inbox & Calendar Management for Agencies

ScaleVirtual manages the inbox and scheduling work that interrupts your agency day: sorting messages, tracking follow-ups and coordinating calendars. Your team gets one human point of contact, with the scope and reply permissions agreed before work starts.

What we can handle

• Inbox triage and message routing
• Calendar coordination and meeting scheduling
• Routine follow-ups within your agreed process
• Flagging messages that need your decision
• Documenting recurring inbox and scheduling tasks

Who this support is for

This suits agency owners whose inbox has become the task list for the whole business. It is especially useful when meeting requests, client questions and internal follow-ups compete with focused delivery work.

How the handover works

Start with the inboxes, calendars and recurring requests you want handled. Agree which messages can be answered, which need a draft for approval, and which must be escalated. We work in your existing tools and keep the instructions documented so the process is visible to your agency.

What stays with your agency

Your agency keeps ownership of its accounts, client relationships and final decisions. Sensitive requests, changes to commercial terms and work outside the agreed reply permissions should go to the person you nominate rather than being decided without you.

An example inbox workflow

A useful starting process is: identify the sender and request, assign an owner, check the agreed response rules, then reply or escalate. This is an example to adapt during scoping, rather than a promise of a fixed response time or unlimited inbox volume.

Pricing and coverage

Operations support starts at US$1,299 per month. Team size, workload and agreed coverage determine the final price; the starting price is not a promise of unlimited work or 24/7 coverage for every engagement.

ScaleVirtual serves agencies in the US and Australia. Coverage is agreed for each agency and can extend up to 24/7; confirm your working hours and communication needs during the discovery call.

Start with a three-day trial

Every engagement starts with a 3-day free trial after the scope is agreed. No payment or payment details are required to start, and you only begin a paid engagement if you choose to continue. Paid engagements are billed monthly in advance at the agreed scope. There is no long-term lock-in; cancellation takes effect at the end of the current billing month.

Read the service terms and cancellation and refund policy before choosing to continue.

A practical starting point

Download the operations handover checklist. This is an example to adapt to your agency, rather than a record of client work.